Trust & Safety

Security, Privacy, and Regulatory Compliance Built In

Your patients' data and trust are our top priority.

HIPAA Compliance

Our platform is fully HIPAA compliant with state-of-the-art security for healthcare data.

Technical Safeguards

  • End-to-end encryption (AES-256)
  • Encrypted data at rest and in transit
  • SOC 2 Type II certified infrastructure
  • Regular penetration testing
  • Multi-factor authentication
  • Automatic session timeouts
  • Audit logging of all data access

Administrative Safeguards

  • Business Associate Agreement (BAA) with every client
  • Annual HIPAA training for all staff
  • Incident response procedures
  • Regular risk assessments
  • Designated Security Officer
HIPAA Compliant
SOC 2 Type II
AES-256 Encryption

Zero-Trust, Client-Controlled Training

Your data never leaves your control. Here's how:

1

You Control the Data

Only data YOU provide is used for responses

2

Secure Pipeline

Read-only access to approved databases

3

Anonymized Analytics

Performance metrics contain zero PHI

Meets All Federal and State Requirements

Federal Compliance

  • HIPAA Privacy Rule
  • HIPAA Security Rule
  • HITECH Act
  • FDA regulations for clinical decision support
  • FTC consumer protection guidelines
  • ADA accessibility standards (WCAG 2.1 AA)

State-Specific

  • CCPA (California)
  • CDPA (Colorado)
  • VCDPA (Virginia)
  • State dental board regulations
  • Insurance department requirements

Professional Standards

  • ADA Code of Ethics
  • NADP guidelines (for payor solution)
  • AACD standards (cosmetic dentistry)
  • AMA Code of Medical Ethics
  • ACS (American College of Surgeons) guidelines
  • AANS patient safety standards (neurological/spinal)

Every Response Is Traceable to Its Source

When our chatbot answers a question, it's not a "black box." We provide full transparency.

Source Attribution

  • →Every clinical statement linked to source literature
  • →Citation tracking in backend logs
  • →Version control for training data
  • →Audit trail for all responses

Quality Assurance

  • →Random sample review by licensed dentists
  • →Response accuracy scoring
  • →Escalation pattern analysis
  • →Patient satisfaction correlation

AI Augments, Humans Decide

Our chatbot is designed to support your team, not replace clinical judgment.

Escalation Triggers

  • Patient expresses pain >7/10
  • Mentions trauma, injury, or bleeding
  • Describes symptoms requiring immediate care
  • Asks about controlled substances
  • Requests diagnosis or prescription

Always Available

  • "Talk to a human" follow-up in every chat
  • Transfer to live agent with full context
  • After-hours emergency protocols
  • Override capabilities for office staff
  • Weekly conversation audits